Sofia Dress

Orders are processed within 1-2 business days from the day of purchase. You will be emailed a tracking number once your order has been shipped.

SHIPPING

FREE SHIPPING on orders $99 and over for both Australia and New Zealand.

Free shipping is on original orders only, shipping costs for all returns and exchanges are at cost to the customer.

Purchases under $99 incur a flat shipping rate of $9.90 domestically, or $14.90 internationally (NZ).

We use standard Australia post which takes up to 5 business days for delivery within Australia and up to 10 business days to NZ.

LOCAL PICKUP

Local pickup is available from Trinity Park QLD 4879 (shown as Smithfield in Checkout). A pickup location and instructions will be provided once your order is processed.

Please see our Shipping & Returns policy for full terms & conditions.

KRUIZ wants you to be 100% happy with your purchase, and because of this each item is quality checked before it is posted out to our customers.

Only faulty items may be returned for a full refund, KRUIZ will not accept a return for change of mind. Please note all Sale items are final and cannot be returned. All returns will receive a store credit note, or in the case of a wrong size the correct size if in stock will be exchanged with postage being at the customer’s expense.

Faults with items may include but not limited to holes in fabric, broken zips, missing buttons, unstitched or uneven hem. Loose threads are not classed as a fault and can be trimmed easily.

If an item is faulty the customer will receive a replacement garment if in stock, if the garment is not in stock the customer will receive a full refund.

Earrings because of hygienic reasons cannot be returned.

All Sale items are final and can NOT be returned.

KRUIZ is not responsible for differences in colour and sizes. Most of our photos are from our wholesalers directly, and different screens and devices can show colours slightly different. Because we stock a variety of labels, sizes may very slightly. If you feel like you need help deciding on a size, KRUIZ is happy to help, please email us at info@kruiz.com.au

To process a return the item needs to be returned within 14 days of customer receiving the item. The item needs to be unworn with all tags attached and in the original condition. The item must have NO stains, marks, fake tan or make-up on it. The item cannot smell of anything including perfume or washing powder – If so, the item will be rejected and automatically returned to the customer at the customer’s expense.

Please see our Shipping & Returns policy for full terms & conditions.